Last Update: January 25, 2020
Thanks for using our products and services (“Services”). The Services are provided by Heylean.com, Ltd. (“Heylean”), located at Kemp House, 160, City Road, London, EC1V 2NX, United Kingdom.
By using our Services, you are agreeing to these terms. Please read them carefully.
Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
INFORMATION HEYLEAN COLLECTS
We collect information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things.
When you’re not signed in to a Heylean Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us do things like maintain your language preferences across browsing sessions.
When you’re signed in, we also collect information that we store with your Heylean Account, which we treat as personal information.
When you create a Heylean Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account.
Even if you aren’t signed in to a Heylean Account, you might choose to provide us with information — like an email address to receive updates about our services.
We also collect the content you create, upload, or receive from others when using our services.
We collect information about the apps, browsers, and devices you use to access Heylean services, which helps us provide features like automatic product updates and dimming your screen if your battery runs low.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number.
We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We collect this information when a Heylean service on your device contacts our servers.
If you use our services to make and receive calls or send and receive messages,
we may collect telephony log information like your phone number, calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information, and types of calls.
We collect information about your location when you use our services, which helps us offer features like driving directions for your weekend getaway or showtimes for movies playing near you.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
SHARING YOUR INFORMATION
We do not share your personal information with companies, organizations, or individuals outside of Heylean except in the following cases.
With Consent: We’ll share personal information outside of Heylean when we have your consent.
With domain administrators: If you’re a student or work for an organization that uses Heylean services, your domain administrator and resellers who manage your account will have access to your Heylean Account.
For example, we use service providers to help us with customer support.
For legal reasons: We will share personal information outside of Heylean if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary.
KEEPING YOUR INFORMATION SECURE
All Heylean products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and Heylean from unauthorized access, alteration, disclosure, or destruction of information we hold.
We use encryption to keep your data private while in transit
We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems
We restrict access to personal information to Heylean employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
COMPLIANCE & COOPERATION WITH REGULATORS
We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others.
Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data, such as the EU-US and Swiss-US Privacy Shield Frameworks.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
ABOUT THIS POLICY